Breathe reviews

The Breathe Company: A Comprehensive Review based on Customer Feedback

Businesses worldwide are constantly on the lookout for efficient HR solutions that enhance their operations and streamline their processes. One such company that has gained attention in the industry is Breathe. To provide an in-depth analysis, we have gathered and analyzed various comments from individuals who have had hands-on experience with Breathe. Lets delve into the diverse perspectives and experiences shared by users.

Positive Experiences

Responsive Service: Customers have praised Breathe for its quick and responsive service, emphasizing how issues were resolved promptly.
User-Friendly System: Many users appreciate the simplicity and user-friendliness of Breathes system, especially in managing HR tasks and staff absence records.
Helpful Customer Support: Several comments commend Breathe for its helpful and comprehensive customer service, with specific mentions of supportive advisors like Marcus.
User Satisfaction: The intuitive interface, ease of managing tasks like holiday requests and performance reviews, have been highlighted as standout features by satisfied customers.

Negative Feedback

Mobile Experience: Some users faced challenges with mobile usage, citing poor UI, login issues, and subpar customer service.
Password Reset Challenges: Certain users found it difficult to contact Breathe for password resets, leading to frustrations and hindered user experience.
Rota Module Issues: While the HR side was praised, the Rota module received criticisms for technical glitches and inadequate support in resolving issues.
Pricing Concerns: A few customers expressed disappointment over price hikes and lack of communication regarding changes in rates.

Overall Consensus

Despite mixed feedback, the general sentiment towards Breathe appears positive, with many users lauding its user-friendly interface, helpful customer support, and efficient HR management capabilities. The companys commitment to continuous improvement and responsiveness to customer needs has been acknowledged by several loyal users over the years.

However, there are areas of improvement highlighted, such as enhancing mobile functionality, addressing customer service issues, and ensuring clear communication on pricing updates. By addressing these concerns, Breathe can further solidify its position as a reliable HR solution provider in the market.

Final Thoughts

Based on the varied experiences shared by users, it is evident that Breathe offers a range of features and functionalities that cater to the HR needs of diverse businesses. While there are areas for enhancement, the companys dedication to user satisfaction and continuous improvement sets a positive foundation for future growth and success.

Whether you are considering implementing Breathe for your organization or are already a user, weighing the feedback provided by customers can offer valuable insights into the platforms strengths and potential areas for enhancement.

Ultimately, Breathes journey in the HR solutions market continues to evolve, guided by user feedback and the commitment to delivering efficient and user-centric services.

Positive Themes in Customer Comments Towards Breathe

After analyzing various comments from customers who have experience with the company Breathe, several common positive themes emerge. These themes highlight the strengths and successes of Breathe in providing HR solutions. Here are the key takeaways:

Responsive Customer Service

Customers consistently commend Breathe for its quick and responsive service. Comments mention that issues are resolved promptly, and the support team is friendly and easy to access. This positive experience with customer service enhances overall satisfaction with the company.

User-Friendly Interface

Many comments underscore Breathes system as simple, user-friendly, and intuitive. Customers appreciate the clear and easy-to-navigate portal, which simplifies tasks like managing staff absence, logging holidays, and tracking performance reviews. The user-friendly interface contributes to a positive user experience and streamlines HR tasks.

Helpful and Knowledgeable Support Staff

Customers praise Breathe for having helpful and knowledgeable support staff. They mention receiving timely and comprehensive responses to their queries, with specific advisors like Marcus standing out for providing clear instructions and excellent assistance. This high level of support enhances the overall customer experience.

Continuous Improvement and Enhancement

Comments highlight Breathes commitment to continuous improvement through enhancements to their system over the years. Customers acknowledge the companys responsiveness to feedback and suggestions for improvement. This dedication to evolving the platform to meet customer needs reflects positively on the companys long-term outlook and customer loyalty.

Affordability and Value for SMEs

Customers appreciate the affordability and value that Breathe offers, especially for small and medium-sized enterprises (SMEs). The product is praised for providing comprehensive functionality at a competitive price point, making it accessible to businesses with varying HR needs. This affordability, combined with responsive support and user-friendly features, enhances the overall value proposition for customers.

Positive Partner Relationships

Several comments highlight positive experiences as Breathe partners, emphasizing the support, guidance, and enthusiasm of the Breathe team. Partners commend the intuitive nature of the product and the positive reactions from clients when introducing them to Breathes capabilities. This collaborative approach fosters strong relationships and mutual success between Breathe and its partners.

In conclusion, the overwhelmingly positive feedback towards Breathe emphasizes the companys strengths in providing responsive customer service, user-friendly solutions, knowledgeable support staff, continuous improvement, affordability for SMEs, and positive partner relationships. These themes collectively contribute to a high level of customer satisfaction and loyalty towards the company.

Common Themes in Negative Comments about Breathe

When considering feedback from customers about their experiences with Breathe, a human resources management software company, it becomes evident that there are recurring themes in the negative comments shared by users. This article aims to analyze and highlight these common themes to provide valuable insights for potential users and the company itself.

Lack of Mobile Friendliness and User Interface

Issue: Several users expressed dissatisfaction with Breathes mobile compatibility, citing it as awkward and having a poor user interface (UI).
Impact: Difficulty in accessing the platform on mobile devices can hinder user experience and overall productivity.
Feedback: Users struggled with signing in, experienced UI challenges, and found the customer service lacking in addressing these issues effectively.

Challenges with Customer Service

Issue: Multiple comments highlighted issues with Breathe’s customer service, citing poor responsiveness and lack of support.
Impact: Inadequate customer service can lead to frustration, delays in issue resolution, and negatively impact user satisfaction.
Feedback: Users reported difficulties in resetting passwords, lack of contact details, and a general perception of poor customer service quality.

Discrepancies in Pricing and Communication

Issue: Some users expressed disappointment with Breathes pricing strategies, including sudden price hikes and lack of transparency in communication.
Impact: Unforeseen price changes can strain customer relationships and create distrust in the companys practices.
Feedback: Users felt blindsided by price increases, inadequate communication, and perceived treatment as cash cows rather than valued clients.

Technical Challenges and Lack of Resolution

Issue: Certain users faced technical difficulties with specific modules or functionalities within Breathe and reported ineffective resolution processes.
Impact: Persistent technical issues can disrupt workflow, decrease user satisfaction, and diminish the perceived value of the software.
Feedback: Users encountered problems with features like the Rota module, experienced frequent system locks, and expressed frustration with the lack of timely and adequate support in resolving issues.

In conclusion, while Breathe received commendation for its user-friendly aspects and helpful features in positive comments, the negative feedback highlighted key areas for improvement. Addressing issues related to mobile compatibility, customer service quality, pricing transparency, and technical support can enhance user experience and strengthen customer relationships for Breathe.

How do customers generally perceive the customer service of Breathe based on the collected comments?

Based on the feedback collected, customers have shared mixed experiences with Breathes customer service. While some praised the company for being quick, responsive, and helpful in resolving issues promptly, others expressed disappointment with poor communication and support, especially in scenarios such as password resets and system queries.

What are the key strengths of Breathes HR system according to customer feedback?

Customers have highlighted several strengths of Breathes HR system, including its user-friendly interface, simplicity, ease of access, and the efficiency of managing HR tasks like holiday bookings, performance reviews, and staff absence records. Many appreciate the systems clarity, responsiveness, and comprehensive functionality in aiding HR processes.

How does Breathe compare in terms of pricing and value for money?

Feedback indicates that Breathe is perceived as offering good value for money, especially for SMEs. Customers appreciate the affordability of the product, along with its functionality that caters to the needs of smaller businesses. However, concerns have been raised regarding price hikes, lack of transparency in communication, and potential challenges for charities in managing costs.

What are the common pain points experienced by customers while using Breathes system?

Customers have reported issues such as difficulties with mobile usability, poor UI design, trouble with signing in, and challenges in contacting customer support for assistance, particularly in cases of password resets. Some users found specific modules, like the Rota module, to be complex and prone to technical glitches, leading to dissatisfaction with the overall user experience.

How responsive is Breathe in incorporating customer feedback and enhancing its system?

Breathe has received praise for its responsiveness to customer queries and suggestions for improvements. Customers have noted that the company has made significant enhancements over the years based on feedback provided, indicating a proactive approach to addressing user needs and continually evolving the system to meet customer expectations.

What are the features that make Breathe stand out as an HR solution provider?

Breathe stands out for its intuitive cloud-based system, user-friendly design, and comprehensive HR functionality that simplifies tasks such as holiday management, employee self-service, and performance reviews. The platforms ability to cater to various HR needs while maintaining ease of use has been a highlight for many users.

How does Breathes customer support team play a role in customer satisfaction?

Customer feedback suggests that Breathes customer support team plays a significant role in shaping overall satisfaction with the company. Positive interactions with helpful advisors, like Marcus mentioned in one comment, have been appreciated for providing clear instructions, timely responses, and a positive experience when seeking assistance.

What are the challenges faced by customers when transitioning to or using specific modules within Breathes system?

Some customers have faced challenges when implementing additional modules beyond the core HR functionality, such as the Rota module for timesheet processes. Users reported issues like system malfunctions, frequent lockouts, complexity in usage, and insufficient support in resolving technical problems, which led to frustrations and eventual discontinuation of certain features.

How does Breathe demonstrate its commitment to partnerships, as mentioned in the feedback?

Breathes commitment to partnerships is evident through the feedback, with mentions of support, guidance, and enthusiasm provided to partners by the companys team. The responsiveness to partner requests, continuous system enhancements, and collaborative approach towards assisting partners in showcasing the products capabilities have been highlighted as positive aspects of Breathes partnership initiatives.

In what ways do customers highlight the impact of utilizing Breathes system on their organizational processes?

Customers have emphasized the positive impact of using Breathes system on streamlining HR tasks, improving employee management, and enhancing overall efficiency within their organizations. The system has been credited for simplifying processes like holiday requests, sick leave management, performance reviews, and overall HR databasing, leading to an improved experience in managing HR-related functions.

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